Terms of Service
Clear terms for our real asset system built on structural trust
1. Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you and Goldwalker Sdn Bhd ("Goldwalker," "we," "us," or "our"), a retailer of physical gold products. These Terms govern your access to the Goldwalker platform for the direct purchase, sale, and physical redemption of gold products.
By using our Services, you represent that you understand this is a commodity trading platform for the purchase of physical goods and is not a financial investment scheme, deposit-taking activity, or regulated capital market product.
2. Service Description
GoldWalker Platform
Goldwalker operates as a Principal Seller. When you buy gold on our platform, you are purchasing physical gold inventory owned by Goldwalker. You purchase specific weights of gold which are held in secure storage on your behalf until you choose to sell them back to us or request physical delivery.
- • Small Gold Bar (MGB): Small-denomination gold bars available for direct purchase and courier delivery
- • Premium Gold Bar (PGB): Premium gold bars available for direct purchase and courier delivery
We provide digital receipts/certificates solely as proof of purchase and title to the physical asset; these are not tradeable digital tokens or securities.
Not a Financial Institution
Goldwalker is a gold trading company. Goldwalker is not a financial institution, bank, or e-money issuer. We do not provide investment advice, asset management, or deposit-taking services. Our services are not regulated by the Securities Commission Malaysia or Bank Negara Malaysia as financial products or payment systems.
3. Account & Eligibility
In compliance with the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA), we require:
- • Full identity verification (KYC) for all users
- • Use your own funds from a registered Malaysian bank account
- • Proof of source of funds for large transactions
We reserve the right to report suspicious transaction patterns to the relevant authorities. We reserve the right to freeze or close accounts suspected of money laundering or fraudulent activity in compliance with Malaysian AMLA laws.
4. Gold Trading & Pricing
Pricing
All prices are based on prevailing international gold market rates plus a commercial spread/premium. Prices are updated in real-time.
Buyback
Goldwalker provides a facility to buy back gold from users at the quoted "Sell" price. We do not guarantee a profit.
Physical Redemption
You may request physical delivery of your gold holdings at any time, subject to a "Gold Premium" (minting/delivery) fee and shipping costs.
5. User Trading Accounts & Settlements
Purchase Credit Ledger
This ledger records your prepayments made via FPX or bank transfer exclusively for the purchase of Goldwalker products.
- • Funds are "Store Credits" — strictly non-refundable and non-withdrawable
- • Must be used exclusively to buy Goldwalker products
- • Cannot be transferred to other users
Sales Proceeds Ledger
When you sell gold back to Goldwalker, the value is credited to your Sales Proceeds Ledger.
- • Request a Settlement Payout to your registered Malaysian bank account
- • Goldwalker acts as the principal; this ledger represents a commercial debt owed by Goldwalker to you
- • This is not a "deposit" — funds should be settled promptly
6. No Third-Party Transfers
To comply with anti-money laundering regulations and avoid classification as a payment system:
- • You cannot transfer ledger balances or gold holdings to other users
- • You cannot use your ledger balances to pay for third-party goods or services
- • Payouts will only be made to a bank account in the exact same name as the account holder
7. Pricing & Risk
Gold prices are set by Goldwalker based on international market spot rates plus a commercial spread. You acknowledge that gold is a volatile commodity. Goldwalker does not guarantee that you will be able to sell the gold back at a profit.
Buying gold from us is the same as buying jewelry from a physical store. It is not a "security," "unit trust," or "derivative."
8. Limitation of Liability
Our liability is limited to the physical delivery of the gold weight recorded in your account or the settlement of the cash value in your Sales Proceeds Ledger. We are not liable for market fluctuations or "investment" losses.
9. Governing Law
These terms are governed by the Laws of Malaysia. Any disputes shall be settled through the exclusive jurisdiction of the Malaysian Courts.
Contact Information
For questions about these Terms of Service or our services, please contact us:
Email: [email protected]
Phone: +60 3-1234 5678
Address: Goldwalker Sdn Bhd
Kuala Lumpur, Malaysia
Terms Updates
We may update these Terms periodically to reflect changes in our services or legal requirements. Material changes will be communicated through the app or via email. Continued use of our services after notification constitutes acceptance of the updated Terms.