Privacy Policy

Your privacy and data security are fundamental to our commitment to structural trust

Last updated: March 26, 2026

Introduction

GoldWalker ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web and mobile application and services related to gold trading, digital certificates, and e-wallet functionality ("Services").

As a platform built on structural trust and real asset backing, we implement the highest standards of data protection to maintain the integrity of our system and your confidence in our services.

By accessing or using our Services, you acknowledge and agree to the practices described in this Privacy Policy.

Information We Collect

We collect personal data in order to provide secure gold trading services, comply with regulatory requirements, and enhance user experience.

Personal Information

• Full name, email address, and phone number
• Government-issued identification documents for KYC verification
• Bank account details for wallet transactions
• Delivery addresses for Mini Gold Bar (MGB)
• Biometric data for enhanced security (with your explicit consent)

Transaction Information

• Gold purchase and sale transactions
• Certificate allocations, transfers, and ownership records
• E-wallet deposits, withdrawals, and transfers
• Payment method information (encrypted)
• Partner program participation and referral activities

Technical Information

• Device information, operating system, and unique identifiers
• IP address and location data
• App usage patterns and preferences
• Browsing activity and session logs
• Security logs and access records

Cookies & Tracking Technologies

We use cookies, pixels, and analytics tools to improve user experience, secure accounts, and personalize content. Refer to our cookies policy for more detail.

We also operate CCTVs at exterior perimeters and within our premises which may collect photo videos or voice recordings of individuals for safety of the visitors and our employees, crime prevention and crime detection.

How We Use Your Information

We use personal data for the following purposes:

Service Provision

• Process gold buy/sell transactions
• Generate and manage digital certificates
• Operate dual e-wallet system, e-wallet transfers and transactions
• Facilitate MGB and/or PGB deliveries
• Maintain account security and authentication

Security & Compliance

• Verify user identity (KYC/AML)
• Detect, prevent, and investigate fraud, suspicious activities and unauthorized access
• Maintain financial records and audit trails
• Comply with regulatory requirements and reporting obligations

System Operations

• Manage gold inventory allocation
• Process virtual inventory fallbacks
• Maintain certificate tracking
• Ensure vault reconciliation
• Enhance platform performance and user experience
• Analyse usage patterns for optimization
• Develop new features and services

User Experience

• Provide customer support
• Send transaction notifications
• Improve app functionality
• Personalize user interface
• Send marketing or promotional materials only with your opt-in consent

Data Security Measures

Technical Safeguards

• End-to-end encryption for all data transmission
• Advanced cryptographic protection for certificates
• Multi-factor authentication requirements
• Regular security audits and penetration testing
• Secure cloud infrastructure with redundancy

Operational Controls

• Strict access controls and employee training
• Continuous monitoring and threat detection
• Regular backup and disaster recovery procedures
• Compliance with international security standards
• Incident response and breach notification protocols

Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in app operations, payment processing, and delivery services
• Regulatory Authorities: Government agencies as required by law for AML/KYC compliance
• Legal Requirements: When required by court orders, legal processes, or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales (with notice)

We will never:

• Sell your personal information to third parties
• Share your data for marketing purposes without consent
• Disclose your gold holdings or transaction details unnecessarily

Your Privacy Rights

Access & Portability

Request copies of your personal data and transaction history

Correction

Update or correct inaccurate personal information

Deletion

Request deletion of your data (subject to legal requirements)

Restriction

Limit how we process your information in certain circumstances

Objection

Object to processing based on legitimate interests

Consent Withdrawal

Withdraw consent for optional data processing activities

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account Information: Retained while your account is active and for 7 years after closure
• Transaction Records: Maintained for 10 years for audit and compliance purposes
• Certificate Data: Permanently retained for traceability (as specified in our system)
• Technical Logs: Typically retained for 2 years unless required for security investigations

Links to Third-Party Sites

Our platform may contain links to third-party websites. We are not responsible for their privacy practices or content.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Data Protection Officer

Email: [email protected]

Phone: +60 3-1234 5678

Mailing Address

GoldWalker Sdn Bhd

Kuala Lumpur, Malaysia

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes through the app or via email. Your continued use of our services after such notification constitutes acceptance of the updated policy.