Refund and Return Policy
How refunds, cancellations and returns work on the GoldWalker platform.
Overview
GoldWalker operates a digital platform for physical gold trading, allowing users to buy, sell, and manage gold holdings based on real-time market valuations.
Given the inherent volatility of gold prices, all successful transactions are final and non-reversible.
Non-Refundable Transactions
Once a gold purchase is confirmed and credited to a user's account, the following conditions apply:
- • Refunds are strictly prohibited.
- • Transaction cancellations are not accepted.
- • Returns of purchased gold are not applicable.
This policy is necessary because ownership is transferred instantly upon transaction completion, reflecting live market prices.
Exceptions for Transaction Errors
Refund requests may be reviewed only in the event of technical or systemic failures, such as:
- • Successful payments where gold was not credited to the account.
- • Duplicate charges resulting from payment gateway errors.
- • Erroneous processing caused by GoldWalker platform glitches.
Claims procedure:
Notify support within 3 business days of the transaction.
Provide valid proof of payment (e.g., FPX receipt or transaction ID).
Approved refunds will be issued to the original payment source.
Refund Processing Timeline
Processing times depend on third-party financial institutions and payment gateways. The standard window for refunds is 7–14 business days. GoldWalker is not liable for delays caused by external banking processes.
Market Conditions
GoldWalker does not provide compensation or refunds for losses related to:
Post-purchase gold price fluctuations.
General market volatility.
User-initiated decisions or change of mind after confirmation.
Users are encouraged to carefully review all transaction details and current pricing prior to finalization.
Redemption and Physical Delivery
Confirmed redemption requests are final. No refunds or cancellations will be permitted once the process has been initiated.
Associated costs, including delivery and handling fees, are non-refundable. GoldWalker is not responsible for logistics delays or customs-related issues.
User Obligations
Users bear full responsibility for:
- • Verifying payment accuracy.
- • Confirming gold weights and transaction amounts.
- • Ensuring account details are current and accurate.
GoldWalker is not liable for losses resulting from user input errors.
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Amendments
GoldWalker reserves the right to modify this policy at its discretion. Amendments are effective immediately upon publication on the platform.