Cookies Policy
Transparency in how we use tracking technologies to enhance your experience
Introduction
GoldWalker ("we," "our," or "us") uses cookies and similar tracking technologies when you visit our website, mobile applications, trading platform, or any other digital services ("Services"). We are committed to protecting your privacy and ensuring transparency in accordance with the relevant regulatory framework.
Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.
This Cookie Policy should be read together with our Privacy Policy.
What Are Cookies?
Cookies are small text files placed on your device (computer, smartphone, tablet) when you visit a website or use an application. They store information that helps us:
- • Make the platform function properly
- • Personalize your experience
- • Improve performance
- • Enhance security
- • Understand how users interact with our Services
Cookies may be "session cookies" (deleted when you close your browser) or "persistent cookies" (stored until they expire or are deleted manually).
Types of Cookies We Use
We use several categories of cookies, each serving a different purpose.
Strictly Necessary Cookies (Required)
These cookies are essential for the functioning of our Services and cannot be disabled. They enable:
- • Website and platform navigation
- • Login authentication
- • KYC verification flows
- • Trading functionality (buying and selling of gold)
- • Session management
- • Security and fraud prevention
- • Request-routing between servers
Performance & Analytics Cookies
These cookies collect information on how users interact with the platform to help us improve:
- • Speed and stability
- • User interface optimisation
- • Error detection
- • Feature usage insights
- • Server load and traffic distribution
Functional Cookies
These cookies remember your preferences to enhance usability. They support features such as:
- • Language or locale preference
- • Saved login details (if opted-in)
- • Display settings
- • Form auto-fill
- • Platform customization
Marketing & Advertising Cookies
Used to deliver relevant advertisements, measure campaign effectiveness, and support referral-based programs.
- • User browsing patterns
- • Interests and behaviour
- • Referral codes and partner participation
- • Marketing attribution (e.g., "who referred you?")
- • Social media interactions
Third-Party Cookies
We may partner with trusted third-party providers, including:
- • Google Analytics
- • Google Ads
- • Meta/Facebook Pixel
Why We Use Cookies
To Provide Core Platform Functionality
- • Trading gold
- • Managing e-wallets
- • Displaying balances, certificates, and holdings
- • Keeping you logged in securely
To Improve Platform Performance
- • Understand usage behaviour
- • Identify system issues
- • Measure site speed
- • Optimize server performance
To Personalize User Experience
- • Pre-select language
- • Tailor recommendations
- • Save user preferences
For Marketing & Growth
- • Track campaign performance
- • Deliver relevant promotions
Managing Cookies
You may control or delete cookies directly from your browser settings. Most browsers allow you to:
Note: Blocking essential cookies may cause certain features (including trading, authentication, and wallet access) to malfunction.
Data Stored Through Cookies
We may store:
- • Unique identifiers & session tokens
- • Device info & IP addresses
- • Browser type & language preferences
- • Referral codes & security challenge responses
We do NOT store:
- Passwords
- Full payment card details
- Sensitive personal data
Contact Us
If you have questions about this Cookies Policy, please contact our Data Protection Officer:
Mailing Address
GoldWalker Sdn Bhd
Kuala Lumpur, Malaysia
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legal or regulatory updates, or business platform changes. We encourage you to review this policy periodically.